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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ahnstudioseoul@gmail.com. Please note that returns will need to be sent to the following address: 43-01 21st Street #312A, Long Island City New York 11101, United States

If your return is accepted, we’ll send you an instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ahnstudioseoul@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like Sticker, and Paperweight.  Please get in touch if you have questions or concerns about your specific item. 

Exchanges

To make an exchange request, you can contact us at ahnstudioseoul@gmail.com. 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, you may place a new order.

Address
43-01 21st Street #312A, Long Island City New York 11101, United States

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ahnstudioseoul@gmail.com.